Last updated: October 25, 2026
This Shipping Policy applies to orders placed in the LYRA YOGA online store (lyraglobal.shop/), operated by LYRA GLOBAL LLC, 5063 S State St, Salt Lake City, UT 84107, USA.
1. Where we ship
We currently ship within the United States only. We deliver to addresses in all 50 states and Washington, D.C.:
- Contiguous United States (the lower 48 states and Washington, D.C.)
- Alaska and Hawaii
We do not currently ship to Puerto Rico or other U.S. territories, or to addresses outside the United States. We currently do not ship to APO, FPO or DPO military addresses.
2. Where we ship from
All orders ship from our office in Salt Lake City, Utah, United States.
3. Processing (handling) time
Orders are processed and handed to the carrier within 1–2 business days after your order is placed (business days are Monday–Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays are processed starting the next business day.
4. Shipping methods, delivery times and costs
All orders are shipped with a trusted U.S. carrier, and you receive tracking information for every order.
| Destination | Method | Estimated transit time (after processing) | Cost |
|---|---|---|---|
| Contiguous United States (lower 48 states and Washington, D.C.) | Standard Shipping | 3–7 business days | FREE |
| Contiguous United States (lower 48 states and Washington, D.C.) | Expedited Shipping | 2–3 business days | $5.00 |
| Alaska and Hawaii | Standard Shipping | See note below | $5.00 |
| Alaska and Hawaii | Expedited Shipping | See note below | $10.00 |
Transit times to Alaska and Hawaii may be longer than the times above.
Total delivery time = processing time + transit time. Delivery times are estimates and are not guaranteed. The shipping cost for your order is always shown at checkout before you pay.
5. Sales tax
Prices on our website do not include sales tax. Where applicable, sales tax is calculated at checkout based on your shipping address and is shown before you complete your order.
6. Order tracking
When your order ships, we send you a shipping confirmation email with a tracking number. If you have not received it within 2 business days after ordering, please contact us.
7. Shipping delays
If we are unable to ship your order within the time stated above, we will notify you by email, give you a revised shipping date and give you the option to cancel your order for a full refund. This is in line with the U.S. Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule.
8. Address accuracy
Please check your shipping address carefully at checkout. If you notice a mistake, contact us right away – we can update the address only if the order has not yet shipped. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment (additional shipping charges may apply) or a refund of the product price.
9. Lost, stolen or damaged parcels
If your parcel arrives damaged, or tracking shows it as delivered but you have not received it, please contact us as soon as possible after the delivery date (or the expected delivery date) with your order number and, for damage, photos of the parcel and items. We will work with the carrier and, where the claim is confirmed, send a replacement or a refund. See also our Refund & Return Policy.
10. Contact
Questions about shipping? Email admin@lyraglobal.shop or call +1 (937) 830-4960.